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Samir
Email alert not generated for new campaign members thru code...
Hi,
When we create a new lead manually, the email alert that has been setup gets triggered and sends out emails. But this does not happen when a new lead is created and assigned to the campaign thru code.
Has anyone come across this ?
Thanks,
Samir.
Hello Simon,
Thanks for your help. I am not sure I understand what you mean by "application emails". We have a "workflow" rule defined that checks the name field for newly arrived lead and triggers an email. This is working fine.
In addition, we have another "workflow" rule defined for newly arrived lead that checks the "campaign" field and is supposed to trigger another email alert. This is not working.
What I dont understand is that if the first rule gets trigerred, why shouldnt the second ?
Thanks,
Samir.
Simon,
The objective is to send out alert that some one has responded to a particular campaign.
Reading your post I now realise if this may be possible at all ?? Because the way I see it now,
Step 1=Lead record enters the system, and
Step 2=Campaign Member record enters the system.
The lead rule in question gets triggered immediately after Step#1 (but before Step#2) when there is no campaign linked to the lead. Hence no alerts !
If this is so, how does the provision of selecting "Campaign" field in rule criteria for a LEAD rule help? Also, there is no option of creating a rule for new Campaign Member.
Can you help ?
Regards,
Samir.