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YumamaYumama 

Email-to-Case setup

Hi:

 

I am having problems with EmailAgent60. The software would timeout while it tries to log into my email server. There is no login problem when I use Outlook to check emails. What gives? Also, it says that I need to place the Agent behind the firewall, which firewall are we talking about here? Do I need to place the Agent onto our email server? Furthermore, is there a installation manual for Email-to-Agent?

 

            Thanks a lot!

ChrisS_SFDCChrisS_SFDC
You need to install the Email To Case agent on a server in your environment that can access the IMAP Mail server and can connect to the Salesforce.com api servers.  When the timeout occurs trying to connect to your mail server, so you see any messages in the log?  What version of the agent are you running(Displayed in the log).