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tzuvytzuvy 

Meassure Case Life Time

Hi,

 

We are using SalesForce to provide service and we ate having trouble to report on the time cases have been handled by the different owner. Although all changes in status are recorded in the case's history, this seems not to be enough to report on them.

 

What we are trying to accomplish is a way to create reports that would provide how long a case has been in each owner, queue or status.

 

Is there a way to do this?

 

Thanks

 

Tzuvy

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