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Project2Project2 

How do I copy fields from one record to other?

Hi,

 

I am building a custom object similar to case. What I want to do is copy fields (notes, reason code) from a case to other cases.

 

e.g. Customer service calls a client for a invoice payment follow-up(on existing case), the response from client(notes) could be same for other pending invoices. How do we copy these notes to other cases? I am trying to avoid parent-child objects (parent = case, child=pending invoices).

 

Thanks 

du-scodouglasdu-scodouglas

This cannot be accomplished with a workflow. You will need to develop a custom Trigger.

 

Apex Language Reference

Project2Project2

Thank you.

 

But how do I relate all case's to update with the reference case? I mean visually?

du-scodouglasdu-scodouglas

Those updates could be done in a pretty basic Trigger.

 

If you don't mind me asking why do you want to avoid Parent-Child objects?

Project2Project2

There are pending invoices which are followed-up, and many invoices can be assigned to a case(parent).  The client pays for few invoices attached to the case, so it would be difficult to unassigned the remaining pending invoices. If somehow we unassigned/de-link them - they will lose the follow-up history.