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Ossie Best Practice for Achieving Business Reqs
Hi All,
I have requirement whereby I would like to automatically change the status of my Case (Case Object) when assigning the Case to a Queue or User. For example when Customer Services assign a Case to the Pricing Department (queue) then I would like the status of the Case to automatically change to "Waiting for Pricing".
And so I would like to know please the best method for achieving this requirement for example, do i use triggers, workflows etc
Any help/advise would be greatly appreciated.
Thank You.
You can use workflow or triggers.
Advantage for workflow : Point and click, no code
Disadvantage for workflow : You would have to create one workflow each for every queue or case owner assignment or status.
Advantage for trigger : easier to maintain in this case as one trigger will do everything.
Disadvantage for trigger : you have to write code.
Best Regards,
Ignatiuz