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OssieOssie 

Best Practice for Achieving Business Reqs

Hi All,

 

I have requirement whereby I would like to automatically change the status of my Case (Case Object) when assigning the Case to a Queue or User.  For example when Customer Services assign a Case to the Pricing Department (queue) then I would like the status of the Case to automatically change to "Waiting for Pricing".

 

And so I would like to know please the best method for achieving this requirement  for example, do i use triggers, workflows etc

 

Any help/advise would be greatly appreciated.

 

Thank You.

ignatiuz_forceignatiuz_force

You can use workflow or triggers.

 

Advantage for workflow : Point and click, no code

Disadvantage for workflow : You would have to create one workflow each for every queue or case owner assignment or status.

 

Advantage for trigger : easier to maintain in this case as one trigger will do everything.

Disadvantage for trigger : you have to write code.

 

Best Regards,

Ignatiuz