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mysteriousauramysteriousaura 

CTI integration for multiple orgs

 

Hi,

We are in the process of configuring a system where we have multiple (3) sfdc orgs set up seperately. We are also in the process of setting up call centers for each seperately with different 1-800 numbers along with CTI Integration.

The same customer service rep is going to be servicing all three orgs for cases at the same time and if he/she will be logging into three different salesforce orgs at the same time he/she will also be logging into the softphone system three times for different sfdc orgs. Will the CTI adapter support that so that he/she can log into all three SFDC orgs/softphone at once and answer/take calls for all 3 orgs depending on the which 1-800 number they came from? Is that possible?

 

Hope this is not confusing!