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TrimbleAgTrimbleAg 

Case Teams - Sandbox bug???

Hello All,

 

I used assignement rules inside of my Sandbox that when a case equals X criteria that it should add a predefined team to the case team members. The rule is active it is pretty simple criteria if escalated case (Picklist) equals X then add the case team. However it is not firing, I am curious as to wether this is a Sandbox bug and if I push this to production that it will have the same issue.

 

Any thoughts? It is the only rule in the assignements and it is active.

 

PB

Vinita_SFDCVinita_SFDC

Hello,

 

Predefined Case Teams Specifies the predefined case team(s) to add to a case when it matches the condition not to add a predefined team to the case team members.

 

Reference: https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_assignment_rules.htm&language=en_US

TrimbleAgTrimbleAg

Hello Vinita,

 

The answer you provided does not make sense to me.

 

If you are adding a predifened case team to a case, why would it not show up in the relationship under case team members as this is where you set up a predefined case team.

 

Furthermore when you use the lookup on the assignment rule, it is showing the selection that you create inder the case team member section.

 

PB