function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
lakshmi.sf9lakshmi.sf9 

How to send reply to particular case using mail and tag to paticular case

Hi,

 

Case is having related list Email.I am sending email to one mail id.I want to give reply to that email and it has to attach to the particular case.

Can any one please suggest me how to do this.

 

 

Thanks in advance,

 

 

Arun MKArun MK

Hi,

 

You can make use of the Inbound email service. And you have to copy that mail address (created during inbound mail service) whenever you send a mail from Salesforce. And while replying back teh user has to reply all, so that his mail is processed.

 

Regards,

Arun.
lakshmi.sf9lakshmi.sf9

How to make inbound email service.can u please tell step by step