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sfmakersfmaker 

LiveAgent - creating a case

Hi all,

 

We were using the previous version of liveagent before it was integrated into salesforce and now since liveagent is baked right into salesforce we have started using the new version. 

 

However I found that the option to create a case when an agent ends the chat is missing in the new built in version. In the new version, you only get an option to save the transcripts to the contact. Is there a way to enable displaying the option to create a case?

 

Thanks in advance for your help!