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dho1dho1 

Detect bounced email address using validation rule?

Is it possible to set up a validation rule to prompt the user to udpate the contact's email address before he can save a case?

 

TIA.

Madhan Raja MMadhan Raja M

Yes, you need to write a validation rule in Case object

 

Error Condition FormulaISBLANK( Contact.Email )

 

ISBLANK( Contact.Email ) will check whether the Contact email address field is blank or not.

 

Madhan Raja M

dho1dho1

I'm looking for a way to validate on email addresses that were bounced by salesforce on the contact, and prompt the user to update or confirm that the contat's email address is valid.  I don't think ISBlank(Contact.Email) would work for my case.

Madhan Raja MMadhan Raja M

We cannot validate the Email id as per your scenario. You can try like this, write a Workflow with Email alert event  that triggers when a new contact record is saved. Once the record is saved the Email will be sent to the Customer and they need to reply to that Email, if we get the reply then the Email Id is valid.

Sorry, if this does not answer your question.

 

Madhan Raja M