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IvxampleIvxample 

How To Trigger A Case Template?

Hi,

I would like my users, when raising a case, to have a template appear in the case description (similar to a canned response) when they populate a "Type" and "subtype". 

Has anyone had any experience in triggering templates driven from the Type and Subtype picklists within the Case object?

Any help would be much appreciated.

Thanks