Sales Support Analyst

In this combination role of business analyst, technical support and CRM administrator, the SSA will support the company’s sales teams with the ongoing use and success of their sales force automation system (salesforce.com).

Duration: Full-time, Perm.
Location: Burlington, MA01803
Salary: $50K - $70K, negotiable D.O.E
Work Authorization: EAD holder, Green Card holder, U. S. Citizen
Start Date: ASAP

Responsibilities

-          Resolve technical and functional issues in regards to salesforce.com

-          Identify and drive opportunities for enhanced functionality build-out

-          Manage data loads and data quality

-          Create reports and dashboards for the management team

-          Train users on new features.

-          Understand user requirements and level of adoption of salesforce.com

-          Work with the sales users to ensure they are leveraging the solution and achieving results.

-          Answer user questions and resolve both technical and functional issues.

-          Derive and disseminate CRM best practices that help drive user adoption of salesforce.com. 

Qualifications

-          BA/BS Degree

-          Exposure to sales processes

-          Demonstrated analysis, problem solving and skills troubleshooting expertise

-          Familiarity with CRM products and/or tools

-          Ability to effectively prioritize and escalate user issues

-          Ability to multi-task and perform effectively under pressure

-          Detailed, organized and results oriented

-          Understanding of data management and database concepts

-          Strong MS Excel experience (macros, pivot tables, charts)

-          Microsoft Word, Microsoft Outlook experience

-          Excellent written, verbal communication enabling user support and training

-          Comfortable interacting with all levels of sales management

-          Self-directed learner – striving for continuous improvements

If qualified and interested, please send your most current resume as a word document to AmitaR@bluewolfgroup.com along with a time and number where you may be reached. 

I look forward to hearing from you.  

Sincerely,

Amita Rao
Permanent Placement Manager
BlueWolf Group
AmitaR@bluewolfgroup.com
http://www.bluewolfgroup.com