Greetings Salma,

This is Rishi Arora, working for Capgemini (India) as an admin for Salesforce.com.

Attached is my CV.

Rishi Arora is a Senior consultant with the CRM group of Cap Gemini Ernst & Young. With a total of more than 6 years of work experience. He has worked in a wide variety of industries like Shipping,  e-Learning, BPO, and Banking & Financial services.

Mobile +91- 9833361227  :: Email – rishiarora1@hotmail.com

 Current Work Profile Cap Gemini Ernst & Young on Salesforce.com:  ( Jan 06 Till Date)

1.      Worked extensively in areas of implementation, customization and integration, data loader, vertical response, and AppExchange

2.      Work with the client to understand their current business issues and pain points; identify the desired "To Be" process models and solution architecture that will address the issues and pain points

3.      Integrating Salesforce with other stand alone applications called "CAAS" using BizTalk server

4.      Designing Roles/ Profiles to ensure data accessibility to authorized users

5.      Managing multiple currencies/ languages/ teams spread across the globe using Salesforce.com as their marketing tool

6.      Migrate data to Salesforce.com from existing  marketing tools, excel sheets to enable data consolidation and single view of all entire sales pipeline

7.      Train people in using Salesforce.com for new users and advanced training on lesser known facts for advanced users

8.      Launch e-mail campaigns using Vertical Response and track effectiveness of each campaign

9.      Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer term strategic goals, leveraging salesforce.com technology

10.  Conduct client visioning sessions with executive client management on Integration or Application Rationalization to establish the blueprint for the solution

11.  Working to manage over 200 users across the globe with multiple languages, currencies, time zones and sales processes.

12.  Participate in the client steering committee, objectively monitoring the execution model against the defined vision for success

13.  Creation and maintenance of Configuration document for Salesforce.com

14.  Assists in post-implementation continuous improvement efforts in enhancing performance and providing increased functionality

15.  Documents the results of analysis activities using the appropriate templates or analysis tools

16.  Assists in post-implementation continuous improvement efforts in enhancing performance and providing increased functionality

17.  Alerts team members to potential risks and issues of importance

18.  Formatting and cleaning the Salesforce.com database

19.  Provide status updates about your activities on a weekly basis

20.  Provide administrative support for Salesforce.com to Sales

21.  Improve the quality and accuracy of data presented to executive teams.

22.  Assist in the preparation of presentations for executive management leveraging CRM.

23.  Assist with all aspects of sales forecasting utilizing CRM.

24.  Regularly run basic reports from CRM system to support commercial processes, and develop ad-hoc sales analysis reports to meet specific needs.

25.  Make system administrative changes to the CRM system.

26.  Data Cleansing and Conditioning using excel spread sheets

27.  Preparing data for load to or from Salesforce.com: Cleansing / De-Duping