I have been a Salesforce Support Administrator/Specialist for a bank in Harrisburg PA for the last three years.  My primary role with the company has been the support administrator for Salesforce.com, the Customer Relationship Management (CRM) system.  My responsibilities included:

·         Assisted in a complete business process redesign for all sales functions

·         Customization of the system to meet specific business needs

·         Support for 145 Salesforce.com (SFDC) users - maintaining profiles, access and security requirements

·         Resolve over 100 simple to complex user requests and calls each month

·         Develop complex, macro driven reports to summarize system information for Senior Management

·         Develop complex macro and analysis procedures to integrate data between SFDC and internal systems

·         Assisted in developing comprehensive SFDC training courses, structured to meet specific needs of the company

·         Developed process documentation and field maps

·         Provided one to one training to end users on an on-going basis

·         Researched  and provided feasibility studies for third party SFDC partners

·         Process optimization, redesign, and development of new procedures

·         Developed internal configuration process and procedures for LinkPoint360 (SFDC Third Party Vendor); Coordinated all internal issues between vendor, users and IT department

I am an individual who is quick to learn and interested in furthering my knowledge of Salesforce including workflow, SControls and other technical challenges.  I am not looking to relocate, and would prefer the Lancaster/Harrisburg/York area or a position which allows telecommuting with travel, please respond to angelis2@ptd.net.