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vetrivelvetrivel 

How to add the Delear Portal Logged In user in Live Agent webchat

Hi,

 

I am using salesForce LiveAgent webchat in Delear Portal. What i need is to display the logged in username when the chat invite is accepted by the agent.Currently it displays the name as "Visitor" in the liveagent webchat beside the visitor's message.

 

Whether it is possible to change the logged in user name instead of "Visitor"

 

Thanks,

Vetrivel.s