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JoeyLen Transferring self service user user data from one org to another
We are merging 2 orgs. The recipient org that we will migrate to does not use the self service portal but the donor org does. I have downloaded the self service user report. Does this information travel with the contact if we simply import the contacts? Do we need to import the list of self service users as well? Will everything else remain the same for the users?
Hello,
You can simply import these users to destination Org with the help of Data Loader. Please make sure you unckeck 'Service cloud user' and choose license available in destination org.