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thomp361thomp361 

project feasability question

I am not familair with the force api, so forgive my ignorance.

 

I need to integrate reporting from an external mass email tool.


Is it feasible through the force api to report things like unsubscribes, opens, clicks, opens, etc from this external system?


Thanks!

Satish_SFDCSatish_SFDC
If you would like to connect an external app to salesforce, you can use Salesforce webservices.
However, please clarify the exact requirements.

Regards,
Satish Kumar
Avidev9Avidev9
So thumb rule is you can access salesforce data using the API. To decide whether it is possible or not, please scope the target object/data. So "unsubscribes,opent,clicks" etc what are they linked to ? chatter ?
thomp361thomp361

Thanks for the replies!

 

The target objects would be "Contacts" and possibly "Leads"

 

I just need some way to report those events from this external program into the SF data.

 

I see I can change the email bounce status, and subscribed status with the Contact and Leads objects pretty easily with the API.

 

So I guess, my question is, where/what do I do with the opens and clicks that come from this other email system? 

 

I can't use the "EmailStatus" object because the email orignated from another system, can I?  

 

Where should those open, clicks, etc be reported to SalseForce?
thomp361thomp361
Bump...can someone help me?

Where should the opens and clicks go?