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moffet i need to write a workflow rule on Campaign Members sothat whenever Campaign Members opens an html email
the user should get a notification that the mail has opened
can anyone help
Hi,
I think it is not possible to update a field when the enduser opens an email in his inbox which is not a part of the SFDC pages.
Regards,
Sridhar Bonagiri
Hi Moffet,
To the best of my knowledge this isn't possible in SFDC. It can be done outside SFDC BUT not reliably.
Read receipts in MS Outlook.
Check out this links.
http://superuser.com/questions/290568/how-to-track-if-email-was-read
http://superuser.com/questions/244221/detect-if-e-mail-has-been-read-by-the-recipient
http://en.wikipedia.org/wiki/PattyMail
You may wanna check this out as well:
http://www.chicagosfdc.com/tips-and-tricks/how-to-salesforce-email-and-tracking/