Title: Business Application Specialist – Salesforce.com

Company: COLT Telecom is the leading provider of communication services (data, voice and hosting) to business customers in Europe. With revenues of over €1.6bn COLT operates a 25,000km network connecting 34 cities across 13 countries.

Job Description:

To be a key advocate / evangelist of Salesforce.com, ensuring 100% adoption rates across COLT’s direct and indirect sales / sales support teams and alignment of Salesforce.com with COLT’s business processes

Responsibilities:

•           Regular communication with the Salesforce Business Owner, Steering Committee and other Key Stakeholders to ensure functionality meets needs and facilitate with the development of the ongoing project plan

•           Work with Business Owner to co-ordinate release plans

•           Support Marketing’s use of Salesforce, including assisting with mailing list generation/clean up as needed and helping automate processes relating to campaigns

•           Develop ad hoc reports as requested by user groups or stakeholders

•           Maintain and communicate system metrics to track trends in usage and data integrity

•           Manage new user set ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users

•           Execute minor configuration changes within the boundaries of the change control/governance process

•           Evaluate new Salesforce releases, providing analysis and recommendations to Business Owner

The Candidate:

•           Must have successfully completed Salesforce.com Administrator & Reporting courses

•           Salesforce.com administration experience

•           Working in Sales Ops ideally within a Telco environment

•           General knowledge of Web applications and Internet architecture, e.g. SaaS

Please send your CV to careers@colt.net