• Update Standard & Custom Fields
• Create & Update Page Layouts & Record Types
• Create New Fields (Includes custom formula fields)
• Import/Export/Transfer Records
• Create Validation Rules
• Create Custom Buttons
• Workflow
• Security & Sharing
• User Setup
• Reporting & Dashboards
• Training
• Data Cleansing & De-Duping
• Configure/Design/Maintain MS Excel based reports (Office Edition)
• Setup/Launch/Monitor Email Campaigns with marketing tool
• Apex Code Knowledge
• Force.com Platform Knowledge

• Supports Corporate Marketing’s use of Salesfocorce.com (SFDC), including assisting with mailing list generation/clean-up as needed and helping Marketing Dept. automate processes related to national marketing campaigns.
• Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
• Maintain and communicate system metrics to track trends in usage and data integrity.
• Understands all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC release upgrades (currently scheduled 2-3 times a year)
• Communicates regularly with the SFDC Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
• Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.  SFDC Sys Admin would champion SFDC within the technology systems group, educating other team members on the capabilities and potential applications of SFDC.
• Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
• Support of management to attend ongoing salesforce.com training sessions as new features and on-demand versions of the application are launched
• Be the “voice” of the user community to represent to management commonly requested and needed changes to the application
• Hold quarterly update meetings with the initial Steering Committee to revisit application success factors and ensure incorporation of additional user requirement

Qualifications

• Bachelor's Degree or equivalent experience
• Demonstrated ability to interpret and apply standard policies, procedures and other established guidelines.
• Effective analytical/problem solving and research skills; effective communication skills for exchanging routine and non-routine information (verbally and in writing) with people inside and outside the Company; proficiency with personal computers, spreadsheets and database software.
• Intimate knowledge of the organizational culture and structure
• Updated information on any organizational changes or business process improvements
• Ability to send updated training and benefits communications to the user group
• Excellent communication skills to help internally “sell” and “service” the user group
• Excellent training skills to perform ongoing training sessions 
• Strong relationships with the managers of the user group to ensure proper use of the application