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TrimbleAgTrimbleAg 

SalesForce to SalesForce

Hello All,

 

I am working passing cases from one org to the other.

 

The case details pass over just fine, however the related account and contact is lost on the exchange.

 

I thought if we created an identical External ID in both systems then we can pass this across right?

 

We attempted to pass the external ID into the Account ID on the case, but this didnt seem to work.

 

Am I headed down the right direction? Or way off and this is not going to work for us?

 

Thanks,

PB