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Mrhammy1234Mrhammy1234 

email header populates the "web email" field when you send an email to case?

Simple question that support will not answer for me, exactly what part of the email header populates the "web email" field when you send an email to case? 

Jeff MayJeff May

In EmailToCase, the 'Web Email' field is the 'from' email address in the email message that caused the case to be created.