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KeezelKeezel 

Java script needed for launching case in Service Cloud Console

I created a custom button for launching a new case with several fields pre-populated.  My agents are using Knowledge.  I want the new case to open with the Knowledge sidebar enabled in the service cloud console.  However, I believe I need to use some Java script containing the "srcUp" funciton to make this work.  Can anyone take a look at the custom button URL below and tell me how to include it in the proper Java script so it does not override the Knowledge sidebar?

 

"/500/e?
retURL=%2F{!AssetContactJunction__c.Id} &
def_asset_id={!AssetContactJunction__c.AssetId__c} &
def_account_id={!Asset.AccountId} &
def_contact_id={!AssetContactJunction__c.ContactId__c} &
00N40000001LeCs={!Asset.Product_Family_New__c}"

 

I want it to open as a subtab of the tab it launches from. 

abhishek0990abhishek0990

nice information. thank you for sharing it.

 

thanks

packersm
99thin99thin

very useful information. thanks a lot for this.

 

thanks

99thin