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Terry CoonanTerry Coonan 

Project Manager - CRM - Salesforce (Southern California)

This is a unique opportunity to join the Covestic team in a senior role with
our Business Solutions practice that delivers innovative CRM solutions to our
rapidly expanding client base. Covestic assists a wide range of customers with
defining and architecting their CRM strategy, application integration &
configuration, business intelligence, and CRM deployment.

The ideal candidate for this position will have a combination of experience as a proven project leader, demonstrated expertise in IT project delivery, extensive experience with CRM application integration & implementation.

If you are passionate about developing the next generation of CRM solutions, we would love to talk to you!



Responsibilities:

- Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer term strategic goals, leveraging salesforce.com technology

- Work with sales and clients to quickly assess and scope implementation projects

- Role requires preparation, quick learning, strategic perspective, attention to detail, creativity, and excellent oral and written communication skills

- Provide technical solution input for several CRM applications, as well as other third party software, and hardware.

- Maintain responsibility for solution architecture; provide input to development team regarding key features, solutions gaps, and desired enhancements

- Work with the client to define change and release
management processes that leverage the integration model and facilitate the CRM
strategy
THIS POSITION CAN BE BASED ANYWHERE IN THE SOUTHERN CALIFORNIA AREA; TELECOMMUTE
ALLOWED AND TRAVEL CAN BE EXPECTED.
Experience - External:
- Candidate must have a minimum of 5 years of technical and/or business process consulting with at least 3 additional years of CRM implementation experience.

- 5+ years implementing enterprise applications, preferably CRM

- Solution architecture experience with global enterprise clients, preferably implementing integrated CRM solutions

- Extremely strong written and oral communication, negotiation, interaction management, and presentation skills are required

- University Degree required, preferably in computer science or a related field



**This job may require travel (primarily along the West Coast)
Rishi AroraRishi Arora

Greetings,

This is Rishi Arora, working for Capgemini (India) as an admin for Salesforce.com.
 Rishi Arora is a Senior consultant with the CRM group of Cap Gemini Ernst & Young. With a total of more than 6 years of work experience. He has worked in a wide variety of industries like Shipping,  e-Learning, BPO, and Banking & Financial services.


Attached is my CV.

Mobile +91- 9833361227  :: Email – rishiarora1@hotmail.com

 Current Work Profile Cap Gemini Ernst & Young on Salesforce.com:  ( Jan 06 Till Date)

1.      Worked extensively in areas of implementation, customization and integration, data loader, vertical response, and AppExchange

2.      Work with the client to understand their current business issues and pain points; identify the desired "To Be" process models and solution architecture that will address the issues and pain points

3.      Integrating Salesforce with other stand alone applications called "CAAS" using BizTalk server

4.      Designing Roles/ Profiles to ensure data accessibility to authorized users

5.      Managing multiple currencies/ languages/ teams spread across the globe using Salesforce.com as their marketing tool

6.      Migrate data to Salesforce.com from existing  marketing tools, excel sheets to enable data consolidation and single view of all entire sales pipeline

7.      Train people in using Salesforce.com for new users and advanced training on lesser known facts for advanced users

8.      Launch e-mail campaigns using Vertical Response and track effectiveness of each campaign

9.      Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer term strategic goals, leveraging salesforce.com technology

10.  Conduct client visioning sessions with executive client management on Integration or Application Rationalization to establish the blueprint for the solution

11.  Working to manage over 200 users across the globe with multiple languages, currencies, time zones and sales processes.

12.  Participate in the client steering committee, objectively monitoring the execution model against the defined vision for success

13.  Creation and maintenance of Configuration document for Salesforce.com

14.  Assists in post-implementation continuous improvement efforts in enhancing performance and providing increased functionality

15.  Documents the results of analysis activities using the appropriate templates or analysis tools

16.  Assists in post-implementation continuous improvement efforts in enhancing performance and providing increased functionality

17.  Alerts team members to potential risks and issues of importance

18.  Formatting and cleaning the Salesforce.com database

19.  Provide status updates about your activities on a weekly basis

20.  Provide administrative support for Salesforce.com to Sales

21.  Improve the quality and accuracy of data presented to executive teams.

22.  Assist in the preparation of presentations for executive management leveraging CRM.

23.  Assist with all aspects of sales forecasting utilizing CRM.

24.  Regularly run basic reports from CRM system to support commercial processes, and develop ad-hoc sales analysis reports to meet specific needs.

25.  Make system administrative changes to the CRM system.

26.  Data Cleansing and Conditioning using excel spread sheets

27.  Preparing data for load to or from Salesforce.com: Cleansing / De-Duping