Data Steward/Admin-Salesforce.com

(Information Systems Specialist II)

Millipore Corporation

Bioscience Division

Danvers, MA

At Millipore, our business is growing because of dynamic talent, strong customer focus, key acquisitions and on-going product innovation.

Millipore is a leading provider of products and services that improve productivity in biopharmaceutical manufacturing and in research, analytical and clinical laboratories.  Organized into two operating divisions, its Bioprocess Division enables pharmaceutical and biotechnology companies to optimize their manufacturing productivity, ensure the quality of drugs, and scale up the productions of difficult-to-manufacture biologics.  The Bioscience Division provides innovative tools, services and biological reagents that drive advancements in biomedical and academic research and support the discovery and development of new pharmaceuticals.  Its customers are leading life science research laboratories throughout the world.  In 2006, Millipore has reported $1.255M of revenues and employs approximately 5,800 employees in more than 47 offices worldwide.

We are currently looking for an experience person to manage our CRM tool-Salesforce.com:

 Responsibilities:
· To ensuring the division gains maximum value from the SFDC information
· Manage divisional user setup, territory management, and access configuration.
· Handle routine SF.COM administrative tasks.
· Design and deploy data quality and business intelligence dashboards and reports to key stakeholders
· Enforces data rules within the division directly to the end users
· Pushes best practices and data success stories to the end-users
· Key member of multidisciplinary teams, to assist in marketing and sales initiatives, providing intricate knowledge of the data for maximum effectiveness.
· Participate in or lead small projects related to process improvement and establishment of Standard Operating Procedures around Salesforce.Com
· Work with the divisional stakeholders and the internal IT developers to achieve data quality goals through project interaction and user acceptance testing
· Develop and execute on action plans to achieve strategic goals related to data quality
· Develop and manage SF.COM support documentation and versioning.
· Maintain a high quality data environment
· Monitor quality control metrics to identify potential data issues and perform root cause analysis if data issues are identified
· Process daily data merge, deletion, and import or export requests.

Qualifications:

Bachelors degree plus at least 3 years related experience
· Strong analytical, problem solving, and process management skills.
· Ability to deal with ambiguous information.
· Embraces a fast pace environment of change
· Strong IT background as you will be using multiple development tools to ensure data success.
· Excellent communication skills, both verbal and written
· Must be able to work effectively on your own and with teams located in remote environments or in the local office
· Strong collaboration experience
· Previous experience as a manager of a CRM tool such as ACT, Goldmine, or SF.COM
· SF.COM experience is a plus

To apply, please contact Millipore at www.millipore.com/careers