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CRM Specialist

The Thomson Corporation is a global leader in providing essential electronic workflow solutions to business and professional customers. Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The Thomson Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).
 
Thomson Tax & Accounting, a business segment of The Thomson Corporation, is a leading provider of technology and integrated information solutions to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and government. Thomson Tax & Accounting has some of the best known and most trusted businesses and brands in the market today, including Creative Solutions®, CS Professional Suite®, GoSystem®, GoFileRoom®, Fast-Tax®, InSource®, Tax Partners™, eComply®1099, ePropertyTax®, CrossBorder Solutions®, RIA®, PPC®, Checkpoint®, WG&L® and CPE Learning Management solutions.
 
The CRM Specialist will serve as the primary contact within Corporate Software & Services for issues related to its Customer Relationship Management (CRM) tool (Salesforce.com).
 
Incumbent will act as an internal champion of the tool and will encourage adoption and usage through training, support and customizations. Candidate will serve as primary contact for user support/requests. Create reports, dashboards, email templates, etc. Will respond to all user inquiries regarding the application. Proactively work with users to understand needs and create new user accounts and manage licenses. 
 
Will provide initial training for new users as well as ongoing training for existing users, communicate and enforce data standards, and understand and communicate marketing and sales processes.
 
Will customize the application to meet changing business needs.  Assist with data mapping when introducing  acquired companies, recommend new processes and  update the application when new CS&S products are introduced/other changes occur.
 
Will stay abreast of CRM and related technologies to ensure that we are taking advantage of all relevant features.  Evaluate new features and related application for inclusion in CS&S’s process.  Serve as liaison between users and developers.
 
Will maintain data integrity, and add new accounts from new data sources, etc.
 
Requirments:
 
  • Bachelors degree
  • 3-5 years direct experience with CRM solution
  • Exceptional attention to detail
  • Excellent presentation skills
  • Drive to meet deadlines, multi-tasking
Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business. The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
 
Please contact:
 
Dottie Barksdale
Sr. Recruiter
Thomson Recruiting Team 
3100 Cumberland Boulevard
Atlanta, GA 30339
770.570.3652
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Please note that the CRM Specialist position for Thomson Tax & Accounting is located in Carrollton, TX. (suburb of Dallas).