Company Overview

EnerNOC, Inc. is a leading developer and provider of clean and intelligent power solutions to commercial, institutional, and industrial customers, as well as electric power grid operators and utilities.Our technology-enabled demand response and energy management solutions help optimize the balance of electric supply and demand.

Rising peak demand creates unprecedented challenges in today’s energy industry: escalating electricity costs, uncertain grid reliability, and an increased risk of rolling blackouts or brownouts. Demand response, the voluntary reduction of electric demand at the end-use customer level in response to electric grid instability or high wholesale electricity prices, substantially lowers peak demand and helps stabilize the grid. Demand response achieves the same effect as a peaking power plant—at significantly lower costs and with no incremental carbon emissions—and EnerNOC pays participating businesses and organizations for agreeing to reduce demand, regardless of whether or not the need arises.

EnerNOC’s energy expertise, award-winning technology, and operational excellence establish the company as a premiere demand response and energy management solutions provider.

Position Description

EnerNOC has an immediate need for an Applications Support Analyst.  The Applications Support Analyst will own the ongoing end user support of Customer Relationship Management (Salesforce.com), ERP (Epicor) and Human Resources (People-Trak) business applications.

Salesforce.com is used as a customer-centric corporate repository for Operations, Sales, Marketing,  Corporate Development and Finance information. As EnerNOC does not fit into common CRM business models, the Applications Support Analyst will be responsible for the significant configuration and customization that takes place in the application. It is the mission of the Applications Support Analyst to find creative ways of using the application to promote adoption and continually improve ease of use. 

Key Responsibilities

• Application Support
• Answer application usage questions for both office-based and home-based employees
• Administer licensing, including maintaining users, roles, and access rights
• Resolve login problems/password resets
• Create views, reports, and dashboards in Salesforce.com
• Interface with vendor technical support for Level 2/3 incidents, enhancement requests and software updates
• Training
• Train new hires for Operations, Sales, Marketing, Finance, and Corporate Development on Salesforce.com
• Provide Level 1 support on Salesforce.com, People-Trak, and Epicor
• Develop and maintain training material where appropriate
• Data Maintenance
• Ensure data quality on a routine basis
• De-duplicate records as needed
• Import data from external sources into Salesforce.com
• Business Systems Analysis
• Document business requirements
• Improve existing implementation of Salesforce.com
• Implement new Salesforce applications
• Participate in vendor selections

Required Qualifications/Skills/Education:

• BA/BS
• A minimum of one year experience providing customer service or business applications support, especially CRM-focused
• A minimum of one year experience in IT, software development, or other relevant experience
• A minimum of one year experience with Salesforce.com administration
• Demonstrated knowledge of relational database design concepts
• Strong knowledge of advanced Excel data manipulation functions and modeling capabilities
• Ability to apply creativity and objectivity to design and implement solutions to real business problems
• Self-motivation with the ability to work in a fast paced, forward moving environment
• Outstanding written and verbal communication skills. Must utilize these skills to communicate effectively across all groups in the organization
• Broad understanding of the business considerations when implementing new applications
• Ability to work with business users and systems personnel in a team environment
• Willingness and desire to learn new technologies

Desired Qualifications/Skills/Education:

• Experience in energy management and technology
• Experience implementing and supporting business application software packages, especially Salesforce.com, Epicor, and/or People-Trak
• Experience using marketing data quality and enrichment tools such as DemandTools for AppExchange and Hoovers/Dun & Bradstreet
• Experience managing SQLServer
• Passion for energy management and environmental conservation
• ITIL certification, COBIT, or other IT service delivery methodology experience
• Experience in Sarbanes-Oxley compliance

Message Edited by Peter Yao on 07-01-2007 07:41 AM