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m@x~W0W~m@x~W0W~ 

Is it possible to setup/use standard answer template to certain questions in LIVE AGENT.

Best Answer chosen by Admin (Salesforce Developers) 
Ashish_SFDCAshish_SFDC

Hi Max, 

 

This is also called Quick text
 
Setup> App Setup > Customize > Cases > Quick Text

You can add new messages by accessing the Quick Text tab and creating new rercords.
 

https://dashboard.liveagentforsalesforce.com/support/Canned-Messages/

 

Regards,

Ashish

All Answers

Ashish_SFDCAshish_SFDC

Hi Max, 

 

This is also called Quick text
 
Setup> App Setup > Customize > Cases > Quick Text

You can add new messages by accessing the Quick Text tab and creating new rercords.
 

https://dashboard.liveagentforsalesforce.com/support/Canned-Messages/

 

Regards,

Ashish

This was selected as the best answer
shraddha kawaneshraddha kawane
Service cloud workbook might help you..
www.salesforce.com/us/developer/docs/.../workbook_service_cloud.pdf