+ Start a Discussion
kalakala 

Differece Between Customerportal and Partnerportal

Hi..

 

 What is the CustomerPortal and PartnerPortal..

 Why we use these in the realtime..

Difference between customerportal and partnerportal..

 

Navatar_DbSupNavatar_DbSup

Hi,

Custom Portal:-A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed.

Use Of Custom Portal:-The Salesforce customer portal is generally geared toward providing you a way to allow your customer's to see information that relates only to their account with you; things like their Account and Contact information, maybe the contracts they have on file with you, their Assets, etc. The primary limitation of a customer portal is that the portal user can only view their own account information.

Partner Portal:-A partner portal allows partner users to log in to Salesforce through a separate website than your non-partner users. Partner users can only see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.

Use Of Partner Portal:-The Partner Portal is used to allow access to external organizations to your salesforce.com database, typically for leads and opportunities. Think of it as a Customer Portal for use by external organizations (such as marketing organizations, vendors, third-party warehouse and shipping employees, etc). It does not relate two organizations together (that would be Salesforce to Salesforce), nor are you becoming "salesforce.com partners", either. It's used for your partners to access data that your organization allows access to. From a business perspective, it's far less expensive to grant them portal licenses than to create full-blown salesforce.com-licensed users.

Differences between Customer and Partner Portals:-

With each passing release the differences between the customer and partner portal, from a functional perspective, decrease. I expect at some point they will come together.

 

The main functional difference is that the partner portal has leads and opportunities so you generally (but not exclusively) roll it out to your selling partners where they can track leads, register deals, manage opportunities. etc. They both expose cases, content, custom objects, support Visualforce, have a similar user set up process, etc.

 

From a licensing perspective I suggest you contact your Salesforce rep for pricing but the partner portal is more expensive than the customer portal given that is supports the sales process.

 

Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved. 

Gaurav_KukuGaurav_Kuku
So, accessing both of the Portal, user should be authenticated from SFDC CRM?

NeerpalNeerpal
https://success.salesforce.com/answers?id=90630000000hSbvAAE
phani kumar 95phani kumar 95
So, what i understood, is finally, we differentiate customer user with partner user is with custom user profiles. correct me if i'm wrong.