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CognizentCognizent 

how could I knowledge base to customer of my organization

 I added the HTML text in my application that was generated by salesforce.com in self-service/public knowledge base /generated Html code.
when I browsing the page ,its giving the FIND option and when I trying to find any qurey/information its giving non found as a result ..
I dont know is it working or not ? ,please give me how it works(find option)in html code and how can provide knowledge base to customer