function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
scottskiblackscottskiblack 

Web-to-Case Contact Name issue

I have used the API to populate a drop down list for the Contacts, this is in a form that is used for Web-to-Case.   When submitting to the queue, all goes well except the Contact Name is not inserted into the case record.  On the debug page which shows the values passes it does show the Contact Name which was selected from the drop down list.  Also, oddly the email generated populates the Contact Name that was selected on the Web-2-Case form but it does not go into the case record.

Are there any known issues for this web-to-case for the contact field?

Thanks!
Andy_PatelAndy_Patel

I have similar issue.  When user select account name it does not passes through.  Another issue is that the case does not go to the correct queue.

  By any chance have you solded your problem?

Thank you.