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CRJ2011CRJ2011 

lead convert problem

One of my users (system admin profile) is unable to convert lead on her desktop but can do it on tablet ?Could anybody suggest anything ?

 

Thanks

Prafull G.Prafull G.
What sort of error she is getting when trying on her desktop?
CRJ2011CRJ2011

    Account Name loookup doesnot populate.(we use record types)