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NIKHIL_SFDCNIKHIL_SFDC 

How to send a knowledge base article with video to cutomer

Salesforce is allow us to create knowledge base articles with youtube videos.

For ex.

<iframe allowfullscreen="" class="youtube-player" frameborder="0" height="300" src="http://www.youtube.com/embed/XGSy3_Czz8k?wmode=opaque" width="400"></iframe>

But when we include this article in case and want to send this article to our customer then we choose an email template with argument {!Case.Articles_as_PDFs} then customer gets a PDF file attached with email and that PDF don't contains video. How can we send video in body of email automatically.

Ashish_SFDCAshish_SFDC

Hi NIkhil, 

 

Usage of iFrames is not likely recommended, we at Salesforce use the youtube link directly in the articles - See the example below, 

 

http://help.salesforce.com/apex/HTViewSolution?id=000001066&language=en_US

 

The hyperlink on click here - takes us to this page http://www.salesforce.com/_app/video/misc/help/Need_Help_Logging_In.jsp where video is embedded and played. 

 

See the source code for further information. 

 

Regards,

Ashish

 

 

NIKHIL_SFDCNIKHIL_SFDC

Thanks Ashish for your quick response.

I have issue on while creating knowledge base article in service cloud.

Every article send to customer goes as a PDF file, how can we attach our video into that.

Ashish_SFDCAshish_SFDC

Hi Nikhil, 

 

I understand, most of the KB articles are shared with Customers in a pdf format, I was actually trying to explain, it would be better if we just paste the link in the KB article of the Video. If the user is online - he can click on the Hyperlink that takes him to the Video page or a Video embeded URL. 

 

Regards,

Ashish