Operations Support Analyst / Application Support

This position is based in either San Francisco or Sebastopol, CA.

Safari Books Online is an on-demand digital library that provides access to thousands of technology, creative and business books, training videos and expert reference and learning materials from leading publishers like O'Reilly Media, Addison-Wesley, Peachpit Press, Apress, Manning, Talented Pixie and many more.

To help support our growth and expansion we are now seeking an Operations Support Analyst to enhance, customize, integrate, and maintain our existing Salesforce application and related systems.

Working closely with affected groups and stakeholders, you will have primary responsibility for implementing and supporting customizations and enhancements designed to streamline internal business processes related to leads management, sales automation, contract management, subscription management, order fulfillment, and service operations, including the integration of Salesforce with ERP and internal legacy systems.

The ideal candidate will have administration-level expertise of the Salesforce application as well as prior exposure to development on the Force.com platform using Visualforce, APEX programming, and native Force.com platform features.

Primary job functions

• Provide ongoing Salesforce administration and configuration support.
• Provide best practice recommendations for the implementation and automation of key business processes as relates to Salesforce.
• Implement and support customizations and enhancements to existing Salesforce application based on defined business requirements.
• Implement and support required process and data integration between Salesforce and external systems, including Epicor and internal legacy systems.
• Develop custom reporting and analysis as required.
• Support and maintain key operations tools and applications (other than Salesforce), as needed.

Requirements

• Relevant degree in computer science, MIS, business, or equivalent experience.
• 3-5 year prior work experience as an application support specialist, technical consultant, sales engineer, software developer, or product manager for relevant web technologies.
• Strong technical background with a solid understanding of Internet technologies, including HTML, CSS, JavaScript, HTTP/S, firewalls, web servers.
• Prior web-based application support or development experience.
• Experience with data extract, transformation and load tools.
• Experience with enterprise application API-level integration tools and techniques.
• Knowledge of modern web technologies including SOAP, WSDL, REST, XML.
• Knowledge of enterprise systems, CRM, SFA, and ERP.
• Relevant development exposure / experience on Force.com using Visualforce, APEX, APIs, and related tools.
• Administration-level expertise of the Salesforce application.

For information about Safari Books Online, visit www.safaribooksonline.com

If you are interested in this position please forward your resume to resumes@safaribooksonline.com