Job Title
Applications Support Analyst

Location
Boston

Instructions
To apply, send an e-mail with cover letter and resume to pyao@enernoc.com with “Applications Support Analyst” in the subject line. Please, principals only.

Position Description
EnerNOC has an immediate need for an Applications Support Analyst, reporting to the IT Applications Manager. The Analyst will assist with ongoing maintenance and implementation of three primary applications: Salesforce.com, our CRM Application; Service-now.com, our IT Service Management Application; and SharePoint, our corporate intranet. This is a great opportunity for the business-minded technologist that wants to have visiblity and impact across the entire organization!

Salesforce.com is used as a customer-centric corporate repository for Operations, Customer Support, Sales and Marketing information. As EnerNOC does not fit into common CRM business models, the Applications Support Analyst will be responsible for the significant configuration and customization that takes place in the application. Service-now.com is our hosted helpdesk and change management system which follows ITIL best practices to ensure superior IT service delivery. Finally, SharePoint is used as a central repository to house corporate documents, personal pages, announcements, and calendars.

EnerNOC (NASDAQ: ENOC) is transforming the way the world uses energy. We help commercial, institutional and industrial organizations use energy more intelligently, pay less for it, and generate cash flow that benefits the bottom line. Our technology-enabled energy management solutions help meet the needs of utilities/grid operators that deliver energy and are responsible for maintaining the real-time balance between supply and demand. We bring proven expertise and innovative ideas to both groups through a full suite of energy management solutions. EnerNOC, which stands for Energy Network Operations Center, has won numerous awards for its technology, customer service and industry leadership. We serve customers throughout North America and are continuing to grow and expand. We attract bright, enthusiastic people who are dedicated to helping achieve a cleaner, safer and more cost-effective energy future.

Key Responsibilities

• Application Support
  
  • Answer application usage questions for both office-based and home-based employees
  • Create views, dashboards and reports in Salesforce.com and Service-now.com
  • Interface with vendor tech support for Level 2/3 incidents, enhancement requests and software updates
• Training
  
  • Deliver new hire and refresher training for Operations, Sales, Marketing, Finance, and IT
  • Develop and maintain training material where appropriate
  • Answer ad hoc user questions
• Data Maintenance
  
  • Ensure data cleanliness on a routine basis
  • De-dupe or merge Account, Contact, and Site information
  • Import Salesforce.com data from external sources
• Application Development
  
  • Enhance implementation of Salesforce.com, Service-now.com, and SharePoint
  • Create validation rules, workflow, and approvals in Salesforce.com and Service-Now
  • Implement or integrate new applications within application platforms
• Technical Support
  
  • Maintain users, roles, and access rights
  • Resolve login problems/password resets

Required Qualifications/Skills/Education:

• BA/BS in engineering, statistics, mathematics, economics, computer science, engineering, or other related fields.
• Two years experience in IT, software development, or other relevant experience.
• Experience Microsoft Office including Excel formulas.
• Understanding of database design.
• Ability to apply creativity and objectivity to design and implement solutions to real business problems.
• Strong self-motivation with the ability to work in a fast paced, forward moving environment.
• Possess outstanding written and verbal communication skills. Must utilize these skills to communicate effectively across all groups in the organization.
• Broad understanding of the business considerations when implementing new business systems.
• Ability to work with business users and systems personnel in a team environment.
• Willingness and desire to learn new technologies.

Desired Qualifications/Skills/Education:

• Experience with Salesforce.com, Service-now.com, or SharePoint.
• Experience in energy management and technology.
• Knowledge of JavaScript, Java, and SQL.
• Experience with designing or improving business processes.
• Familiarity with ITIL practices including change control.
• Familiarity with security and regulatory compliance such as SOX.