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COMSYSCOMSYS 

SALESFORCE Senior CRM Business Analyst

Senior CRM Business Analyst

We are seeking a bright, senior level CRM Business Analyst with Salesforce.com implementation experience.

RESPONSIBILITIES:

  • Play a highly visible role in our global Salesforce.com CRM implementation.
  • Work with Sales and Marketing, senior management and all levels of the organization to deliver project requirements.
  • Act as a liaison between the business and technical teams.
  • Work closely with our Project Manager to perform project planning, documentation and systems analysis.
  • Provide on-going CRM production support, best practices and configuration.

Required Skills/Experience:


Ability to quickly understand client business processes and map them into SFDC CRM and Force.Com processes. Based on defined processes requirements gathered through interviews with Client stakeholders development of business and technical requirements and the development of Training and business process documentation.

6+ years of CRM experience.
Experience with at least one full-lifecycle Salesforce.com implementation.
Experience working with Sales and Marketing leaders.
Strong functional ERP knowledge (eg, Oracle or SAP).
Strong communication and negotiation skills.
Must be professional and articulate.

Desired Skills:


Setup, build-out, and customization of account, contact, opportunities, reports, documents, leads, campaigns and contracts objects in salesforce.com
Product, pricelist and schedule implementation for opportunities
Security and user group mapping, data access, account/contact/opportunity visibility, user group definitions and administration
Report and dashboard development and customization
Import and export of data (batch or event driven)
Campaign management
Email and mail merge templates
Training and business process documentation development
Basic user administration including password reset, new user setup, account owner changes, outlook and office module integration
Publishing App Exchange applications
Website integration Web-to-Lead and Email-to-Case
Custom development: s-control, trigger, formulas, custom buttons or links
 
This position is a long term, full time opportunity. For immediate consideration please forward your MS Word formatted resume to sbirt@comsys.com

Sharonda Birt
National Fulfillment Recruiter
COMSYS IT Services
sbirt@comsys.com
www.comsys.com
smattesmatte
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