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saai.gane@salesforce.comsaai.gane@salesforce.com 

Email to case - Mail with empty body creates lot of html codes in case comment field

I am using standard email to case functionality.

 

When I try to send mail to the respective mail address with a proper subject line and empty body then the case is created but HTML codes are displayed in place of the case comment.

 

Please guide me is this salesforce bug

Satish_SFDCSatish_SFDC
You might have to check the 'Enable HTML Email' in the Email to Case Settings.

Goto Customize > Cases > Email to Case.

You should see a setting called 'Enable HTML Email'. Make sure this is checked.

Regards,
Satish Kumar
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saai.gane@salesforce.comsaai.gane@salesforce.com

Even I have tried that it is not working