function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
saai.gane@salesforce.comsaai.gane@salesforce.com 

Email to case - Mail with empty body creates lot of html codes in case comment field

I am using standard email to case functionality.

 

When I try to send mail to the respective mail address with a proper subject line and empty body then the case is created but HTML codes are displayed in place of the case comment.

 

Please guide me is this salesforce bug

Satish_SFDCSatish_SFDC
You might have to check the 'Enable HTML Email' in the Email to Case Settings.

Goto Customize > Cases > Email to Case.

You should see a setting called 'Enable HTML Email'. Make sure this is checked.

Regards,
Satish Kumar
Please mark my answer as a solution if it was helpful so it is available to others as a proper solution.
If you felt I went above and beyond, please give me Kudos by clicking on the star icon.
saai.gane@salesforce.comsaai.gane@salesforce.com

Even I have tried that it is not working