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Email to case - Mail with empty body creates lot of html codes in case comment field

I am using standard email to case functionality.


When I try to send mail to the respective mail address with a proper subject line and empty body then the case is created but HTML codes are displayed in place of the case comment.


Please guide me is this salesforce bug

You might have to check the 'Enable HTML Email' in the Email to Case Settings.

Goto Customize > Cases > Email to Case.

You should see a setting called 'Enable HTML Email'. Make sure this is checked.

Satish Kumar
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Even I have tried that it is not working