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saai.gane@salesforce.com
Access for Standard button
Hi,
I need to have a button in my case list view page such that by selecting some cases and clicking on that button will change the status to cancelled.
When I checked there was already a functionality in salesforce like Standard buttons.
You can go to Setup-->Cases--->Search Layouts--->Case List View where you can find the standard buttons.
I enabled the 'Change Status' checkbox and now the button is visible for me as I am a System admin but not for others.
Can you please tell me how to make this available for other profile users.
Regards,
Sai
The profile/user should have "Manage Cases" permission enabled to use this feature. Additionally this feature required the user to have read, create, edit and delete permission on cases.
All Answers
The profile/user should have "Manage Cases" permission enabled to use this feature. Additionally this feature required the user to have read, create, edit and delete permission on cases.
Hello Sai,
Please check if the user's profile has "Manage cases" permission enabled. If not, then edit their profile and check "manage cases".
Hi,
To make this possible, follow the below steps,
Hope so this helps you...!
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Hi ,
Thanks for your answer. I guess it is better to create a permission set instead of changing the Profile.
Suggest me if I am wrong.
Regards,
Sai
Hi,
Yeah there will be a problem.
Whenever you need some additional permissions assigned for the user, you may go for a permission set. Say for example, if your organisation has more than 100 users and you want to give this permission to 50 users, then you want to include the permission set by going to the each user detail and assign it to them.
In those 50 users, imagine you will have a common profile for 30 users. Then which scenario is better??
For this scenario we can better go for single profile permission to be given in common.
Hope so this helps you...!
Please mark this answer a Solution and please give kudos by clicking on the star icon, if you found this answer as helpful.