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GunishGunish 

Deploying Entitlement Process

Hi All

I am trying to deploy an entitlement process using Eclispe / The Migration Tool, and I keep getting this error message. 

 

Error: The Entitlement Process start date field must be date/time type and belong to Case.

 

I dont see a start date option in the metadata and there is no place to set it in salesforce. Can someone share there experience deploying these ?

 

-Gunish

Best Answer chosen by Admin (Salesforce Developers) 
Vinita_SFDCVinita_SFDC

Hello Gunish,

 

I just found a related know issue, i believe because of this you are running into this issue:

 

https://success.salesforce.com/issues_view?id=a1p30000000SvrGAAS

All Answers

Vinita_SFDCVinita_SFDC

Hello,

 

The name of the field is "Entitlement Process Start Time", it specifies the time the case entered an entitlement process. You can update or reset the time if you have the “Edit” permission on cases. When you reset the time:


Closed or completed milestones aren't affected
Incomplete milestones are recalculated based on the new start time
GunishGunish
Hi,

My Entitlement Process has a start time, and I still get the error message while deploying.

Do you how to get part this issue ?


-Gunish
Vinita_SFDCVinita_SFDC

Hello Gunish,

 

I just found a related know issue, i believe because of this you are running into this issue:

 

https://success.salesforce.com/issues_view?id=a1p30000000SvrGAAS

This was selected as the best answer
GunishGunish
Thanks!

-Gunish