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RobotiRoboti 

The users are experiencing this issue with LinkPoint360 Salesforce Lotus Notes

The users are not able to record emails through LinkPoint360. They use LinkPoint360 for sync between Salesforce and Lotus Notes.

There are more than one users experiencing this issue. They have their passwords and security token properly entered. But they are not able to record emails. The 'Test Connection' fails.

 

They receive the error message - 

 

Test connection failed:

Invalid username, password, security token; or user locked out.

 

Can anyone please help?

Thanks in advance!

Sonam_SFDCSonam_SFDC

Hi Roboti,

 

Though its a good idea to reach out users who might be using Linkpoint360 on this forum - I would also suggest you to reach out to the linkpoint360 Support team for quicker response: http://www.linkpoint360.com/products/linkpoint-connect-salesforce-notes-edition/

 

Just to get some more info on the issue:

Did your company make any network changes recently? Any proxy implementation?