Portland Energy Conservation, Inc. (PECI) is an industry leader with over twenty-five years of history developing and implementing innovative approaches to energy and resource efficiency. We offer our local and national clients a unique combination of expert research, program design, and on-the-ground delivery. We have exciting opportunities for individuals who want to bring their passion and commitment to work within the energy efficiency market.

 

We are deeply committed to facing the compelling challenges of sustainability as an industry leader. We strive to gain widespread efficiency practices that embrace careful resource and energy management. By pushing the boundaries on many fronts - technological, economic, educational, behavioral - we influence thought and motivate society toward change. Ultimately, we are a pivotal force in creating the new energy economy.

 

About the Position:

At PECI, our Salesforce.com Administrator plays an important team role in managing our internal CRM system and related projects. This position is part of the Applications Development Group within PECI and requires an individual who is self-directed, with strong analytical and technical skills.  A "Can Do!" attitude is also a necessity in order to increase user adoption, and to further develop and enhance Salesforce.com automation at PECI. 

 

We are looking for someone with strong experience in managing Salesforce.com in a 300+ user environment. Our needs require a full-time and dedicated employee to manage our current configuration, including license allocation, investigating and troubleshooting issues, creating lists, managing our relationships with current users and implementing changes. Additionally, the role requires data cleansing and maintenance, and acting as a conduit to second level support. PECI's use of Salesforce.com is part of a larger company-wide CRM initiative; strong organizational skills along with a proven ability to multitask are a must. Successful candidates are solution-oriented with high attention to details and how they fit in the big picture.

 

Key Responsibilities:

• Manage Salesforce.com help desk cases to support internal and remote users
• Perform basic administration of PECI's Salesforce.com instance
• Build out the technical and organizational infrastructure necessary to support Salesforce.com, manage ongoing support requests and administrative needs of all internal user groups
• Work with developers and releases/enhancements
• Create custom reports and dashboards in Salesforce.com  
• Stay up-to-date on the latest Salesforce.com releases, technologies, applications, and integrations
• Be able to effectively communicate and present Salesforce.com data and best practices to management
• Possess a solid understanding of data imports/exports in Salesforce.com
• Deliver System Notifications & update FAQs
• Maintain data integrity using SFA tools 
• Have a high level of proficiency working with Microsoft Excel and Access data
• Train and in deploy Salesforce.com applications
• Be able to identify best practices in SFDC based upon business needs
• Perform other Salesforce.com support duties on an as needed basis 

 

Requirements:

• 2-5 years CRM application experience with at least one year administering a Salesforce.com 100+ user community required
• Possess an in-depth working knowledge of the Salesforce.com (SFDC) platform
• Strong understanding of current Salesforce.com native functionality
• Salesforce.com experience with mobile technology and/or portal technology a plus
• Salesforce.com administrator certification a plus
• Experience with software and database technologies and an ability to apply this knowledge to business systems.
• Experience with software and database development methodologies and processes.
• Exceptional analytical and problem-solving skills.
• Experience working with multiple projects.
• Ability to inspire and motivate others to accomplish their goals.
• Ability to work with cross-functional teams.
• Effective communications with all levels externally and within an organization.
• Excellent presentation skills, including both speaking and writing.
• Proven track record of customer focus including the ability to foster long term client relationships
• Excellent organizational and prioritization skills; detail and task oriented 
• Ability to juggle multiple priorities simultaneously and take initiative

 

 

To Apply:

Please apply directly on our website at http://www.peci.org/.