owner for a case is not assigning properly

Hi,

I am facing one issue that when we change the user action from a to b prev-performer needs to assign to the owner.

But in my scenario if i process 100 cases for 2 cases owner is not assigning properly.

is this is happening because of users mappings?

if any idea please provide....

Rahul_sg
are these 2 cases assigned to a queue. Please mention your error message

gen
yes they are assigning to a queue properly in most of the scenarios. It is failing at once or twice for 100 cases.

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