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ying.ax1897ying.ax1897 

Can I log a case through Help & Training in a developer environment?

I want to enable the territory function in my developer environment.

And there is a step to log a case to salesforce.

But I cannot log a case in the Help&Training Window.

After clicking 'Open a case' I have to login again and again.

Can I log a case through Help & Training in a developer environment?

Thanks much!

Sonam_SFDCSonam_SFDC

Hi Ying,

 

Developer Org is used mainly for testings and development purposes. Submiting a case is not currently supported using Developer Org. you have to use your Production Org. to log a case.

For any other concerns please check our Help and Training page at:
https://help.salesforce.com/hthome?siteLang=en_US  
ying.ax1897ying.ax1897

Hi

 

Thanks for your answer.

But if I don't have a production org where I can open the territory management in my developer environment?

 

Thanks.
Sonam_SFDCSonam_SFDC

Please contact our Support team at https://www.salesforce.com/form/contact/contactme.jsp?d=70130000000EeYa&internal=true to get Territory Management enabled on the ORG.

 

Make sure you get the prereqs listed in the doc below:

https://www.salesforce.com/form/contact/contactme.jsp?d=70130000000EeYa&internal=true

 

if you have any problems reaching out - send me a Private message with ORG details and I will help you with case creation.
SREECHARAN S ShatdarsanamSREECHARAN S Shatdarsanam

Hi Sonam,
I have a similar problem, I contacted the SF guys with the support link you gave. 
Did not actually raise a case. I cannot raise one from a developer edition correct?

Can you help me with the same?
Thanks