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Scar
Use a Queue as approver for an Approval Process
Hi everyone!
I need to create an approval process where approver will depend upon a role. So, i thought that i would use a queue as approver. Thing is i'm not able to create a Queue of users owning a Quote.
So my question is, can i create an approval process with approvers defined in user Roles?
and if so, could someone point me in the right direction,please?
hi Scar,
A queue should ideally not be set as an approver reason being - there will a multiple people who can then have access to approving the same record
In a scenario where few may approve and few reject the same record- this will be a deadlock as too what the result will be.
Therefore, we have the option to have steps for approval : http://help.salesforce.com/HTViewHelpDoc?id=approvals_creating_approval_steps.htm&language=en_US
Hope I've understood your use case and the info helps!
Let me know if otherwise..