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ScarScar 

Use a Queue as approver for an Approval Process

 

Hi everyone!

 

I need to create an approval process where approver will depend upon a role. So, i thought that i would use a queue as approver. Thing is i'm not able to create a Queue of users  owning a Quote.

 

So  my question is, can i create an approval process with approvers defined in user Roles?

and if so, could someone point me in the right direction,please?

 

Sonam_SFDCSonam_SFDC

hi Scar,

 

A queue should ideally not be set as an approver reason being - there will a multiple people who can then have access to approving the same record

 

In a scenario where few may approve and few reject the same record- this will be a deadlock as too what the result will be.

Therefore, we have the option to have steps for approval : http://help.salesforce.com/HTViewHelpDoc?id=approvals_creating_approval_steps.htm&language=en_US

 

Hope I've understood your use case and the info helps!

 

Let me know if otherwise..