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Hiring: Manager, Salesforce.com & Information Technology

Basic Function: Manage Salesforce platform development and maintenance, as well as IT infrastructure.

About Invisible Children:
Invisible Children is a humanitarian organization dedicated to working with the people in Uganda who have been affected by Africa's longest running war. We focus on raising up future leaders by providing access to quality education, enhancing learning environments and creating innovative economic opportunities within communities across northern Uganda. Invisible Children also uses media to inspire intelligent activism in the western world.  We hope to educate and motivate individuals to use their unique voice for change.


About This Position:

Invisible Children has been using Salesforce.com since 2008. Our usage now spans across several departments in both the San Diego headquarters office as well as our program headquarters in Gulu, Uganda. Specific applications deployed include contact activity management, HR applications processing, inventory and POS management, customer service, donor management and processing, and management of a variety of data sets for our educational and micro-economic programs in Uganda. Our usage of Salesforce.com was profiled at the 2009 Dreamforce conference hosted by Salesforce.com in San Francisco, and the majority of staff and interns at Invisible Children actively use this platform on a daily basis.


This individual will help the organization extend its usage of Salesforce.com, enhance its current applications and workflows, develop a strategy for profiling information contained within Salesforce on the organization’s website, and continue to develop new usages that bring us closer to our goal of a comprehensive, organization-wide solution. In addition, this individual will oversee the day-to-day administration of our IT infrastructure, from servers to phone systems to email administration to equipment.


Operational Tasks/Responsibilities:



We are looking for a person experienced in Salesforce CRM Application Administration, Development, Data Integration and CustomizationThis person will need to analyze requirements and develop technical designs and components/extensions based around the needs of programs and departments in San Diego as well as Gulu, Uganda. S/he will enforce best practices, standards and guidelines related to application development and produce detailed documentation and training to the users of the application and technologies.


Specific responsibilities include:

- Develop new applications as required, integrate Visualforce to facilitate current processes, liaise with our web development team to project information from Salesforce on our website using Sites technology, and suggest usages of new functionality released by Salesforce.com or our AppExchange partners

- Manage existing Salesforce.com CRM applications by developing and maintaining and customizing all functional areas: Applications, objects, record types, page layouts, user profiles, permissions, reports, dashboards, and data import and export

Identify SalesForce.com usage problems and craft technical / communication plans to remedy

Maintain workflow rules, field updates, and email alerts

Act as the primary point of contact for Salesforce users

- Train new users on our Salesforce.com applications


IT Infrastructure:

Basic maintenance and enhancement of the existing IT infrastructure is also required.


Specific responsibilities include:

- User account and permissions management in active directory and open directory

- Backups of Windows servers and XSAN 40TB servers

Basic desktop support on XP/Vista/Win7 and OSX dealing with connecting to shared mapped drives and printers over multiple subnets.

- Account management and permissions management within organizational staff

- Equipment maintenance, including imaging and deploying a standard configuration laptop and supporting audio-visual kits


Required Skills/Experience:

- Minimum 1 year experience usingadministrating, and/or developing Salesforce.com

- Familiarity with Salesforce programming and development tools, including; API’s, APEX Programming, and triggers

- Strong problem solving and troubleshooting skills

- Formal Salesforce.com training or certification a plus

- Bachelor’s degree or equivalent business experience, certifications, and training

Details / To Apply:
This is a full-time, paid position, starting at the beginning of August 2010.  To apply online or find out more information, please go to http://www.invisiblechildren.com/job. Please contact jobs@invisiblechildren.com with any questions.