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Salesforce Systems Analyst
Position Description
This individual will be the focal point for our project management and user requirements for our Saas business systems . We use a custom application, Salesforce, Marketo, Quickbooks and Openair. We need an experienced analyst to manage the functionality and integration of all these systems.
Responsibilities:
- Responsible for utilizing the business knowledge to report and perform analytics on user data.
- Act as an interface between business teams and internal and external technical teams
- Maintain awareness of new product releases and upgrades to maximize Benefits from the systems we use
- Analyze current business processes, manage the improvements process and participate in design and programming of new functionality for salesforce.
- Configure and create new functions in salesforce.com to meet new business needs.
- Integrate Salesforce.com with other applications
- Facilitate discussions with user groups on how system solutions can help enable new business initiatives
- Help with the creation of ad hoc reports from various backend databases and derive insight from the data.
Key Attributes, Skills and Competencies:
Note: you will be more seriously considered if you have extensive experience with one or more of the following applications: Salesforce, Marketo, OpenAire, QuickBooks
- Bachelor’s degree in Information Systems, Computer Science or Operations Engineering
- 5+ years of work experience in a Systems Analyst position
- Outstanding customer service skills
- Proven multitasking capabilities
- Strong consulting, analytical, decision making and problem solving skills
- Proven flexibility and creativity in developing solutions
- Exceptional writing, communication, documentation and organizational skills
- Ability to perform objective analysis and re-engineering of business processes
- You must have Salesforce.com certification
- High proficiency in Microsoft Excel is required
Proven data analytics, report writing skills required
Strong SQL knowledge required
This is a contract position. Bersin & Associates is headquartered in Oakland, California.
The position will start with several hours of work per week and could gradually grow into more time.
experience - 5 years of salesforce.com implementations with 12 years of overall IT
certified - yes for both development and administration
contact - vignette75@gmail.com
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