Salesforce Architect

This position is for an experienced Salesforce Architect. Reporting directly to the Director of Applications Development, the candidate will be responsible for managing and delivering CRM development projects. The candidate will be responsible for the application development and support of all aspects of the CRM portfolio including Sales, Marketing, and Customer Success/Services. The candidate will be responsible for business requirements, and will work closely with the Business Engagement Analyst and application teams for project delivery.

Primary responsibilities include:

Project Management: plan and manage CRM Portfolio development projects and provide continuous updates to customers on project status and milestones.
Development Cycle: You will be responsible for any or all aspects of the System Development Life Cycle - from conceptual phase through to implementation. You will be part of a team that supports post-implementation and ensures global SLAs are achieved.
Support: The candidate will be responsible for supporting and improving existing systems that are used in production. Your role will be to help a motivated, dynamic and skilled team deliver best of class CRM Portfolio applications and tools that meet the needs of our user community.

The candidate will be responsible for creating & delivering in a timely and accurate fashion CRM and workflow solutions using Salesforce/Apex, Force, VisualForce platform, Java, J2EE, J2ME, JSP, Servlets, Struts, JavaScript, and XML.

Primary skills:

• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Experience in Salesforce (SFDC) CRM with end to end implementation experience.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force [dot] com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of VisualForce, Flex, Sales Force configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.
• Experience in ETL processes, experience using EAI tools ie: WebMethods

Knowledge & Experience
• 5 years direct experience in all aspects of developing and implementing CRM applications.
• 3-5 years of developing customizations for SFDC using the CRM SDK
• Proven experience in SFDC implementations
• Proven experience in overseeing the direction, development, and implementation of CRM software solutions. Specific knowledge of CRM SaaS and Salesforce.com highly valued.
• Direct, hands-on experience with automated software management tools.
• Strong knowledge of CRM software quality assurance best practices and methodologies.
• Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing, and security.
• Knowledge of Business Process Management (BPM) techniques and tools.
• Working experience with SAP enterprise software systems a plus.
• Project management skills and exposure to project-based work structures.
• Knowledge of applicable data privacy practices and laws.
• Excellent understanding of the organization’s goals and objectives.


THIS ROLE IS ELIGIBLE FOR RELOCATION

THIS ROLE IS ELIGIBLE FOR H1 TRANSFER

*WILL CONSIDER CANDIDATES TO WORK IN OUR MOUNTAIN VIEW, CA OFFICE*

Please contact fiona.maguire@avid.om