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chuckdubdub Associating a case with a contact record w/API
When we use the Web2case forms generated from SF, and when someone submits a case, the contact record for that case will be automatically associated with the contact record, presumably using the email address as a key.
However, if I use the API to insert a case, that doesn't happen. Since the contact name field in the case record is a lookup data type, it isn't clear to me how to make that association.
Any hints would be appreciated!
Thanks,
Chuck
Message Edited by chuckdubdub on 08-02-2006 10:54 AM
Retrieve the Contact record via Email if that is the key you are using. Grab the contactid on that record and set it on the Case you are creating.