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HylandHyland 

Salesforce CRM Business Analyst Needed - Phoenix AZ

Great opportunity with a Fortune 500 Company.

 

 

· Candidate will responsible for supporting the enhancements and management of the CRM system utilized across the product servicing organization.

 

· Meet with business stakeholders to understand processes, create documentation, and identify options for CRM automation.

 

· Gather and document business requirements.

 

· Analyze data and create reports in Lotus Notes and Salesforce.com.

 

· Create and contribute to presentations.

 

· Support the administration of CRM user accounts and roles.

 

· Work as a backup to the end user support manager via email.

 

· Coordinate ongoing end user training sessions.

 

· Prefer 2+ years of experience as a business systems analyst or a key contributor to large multi-phased application projects.

 

· Working knowledge of information systems and web applications.

 

· Experience working with CRM sales applications is a plus.

 

· Proven history with tasks involving a large and diverse end user group.

 

· Comfortable working with clients at various levels of an organization with an ability to communicate clearly with technical and business partners.

 

· Solid written and verbal communication skills.

 

· Bachelor’s degree in Information Systems or Business Management or comparable experience.

 

· Excellent facilitation and presentation skills.

 

· Demonstrated ability to deliver tasks on time.

 

· Able to have flexible work hours to support project across multiple time zones.

 

· Proven ability to excel in a complex, fast paced, team-oriented environment.

 

· Proven ability to work creatively and analytically in a problem-solving environment.

 

· Exposure to Method1 or Six Sigma methodology is a plus.

 

· Knowledge of sales organizations is a plus.

 

· Financial service industry experience is a plus.

RaNeaRaNea

Hello Hyland,

 

I have close to three years experience with Salesforce.com as an Administrator, and would like to discuss details with you about this opportunity.  Please shoot me an email at ketler4210@comcast.net.

 

Regards,

 

RaNea

nwingnwing

 

 

I am interested in learning more about the position.  Please email at nrwingate@hotmail.com