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Chicago: Jr. Business Analyst with ISV Partner

Company

Fusion Risk Management, Inc. www.fusionrm.com

Position
Junior Business Analyst

Location
Rolling Meadows, IL (Chicago Northwest Suburbs)

Chicago candidates only, or willing to re-locate.

Company Overview
Fusion Risk Management is one of the fastest growing ISV partners in the Salesforce.com partner ecosystem. We build Force.com solutions for business continuity management, disaster recovery planning, enterprise risk management and incident management. Our customers include the Fortune 50 and medium to large enterprises across financial services, manufacturing, utilities, retail, pharmaceuticals, and high-tech industries. Our cloud-based solutions are transforming the BCM/DR and risk management industries. Fusion is led by a seasoned team of industry professionals, each with over 25 years of experience in leading market leading companies in the business continuity, risk management, and IT fields.Fusion is seeking to add talented individuals to its team who are inspired by the challenge of solving business problems through the thoughtful and creative use of technology. Fusion offers a challenging work environment with limitless opportunity for personal and professional growth for individuals with a passion for solving business problems using the latest cloud-based technologies. 

Position Overview 
The position supports the following activities:
Requirements analysis
Product design and configuration
Product demonstrations
Customer requirements definition and implementation
Market and technology research
Technical support

Job Description
Develop expertise with the Force.com platform services including:
Configuring custom objects/fields
Building workflow and approval processes
Building formulas and validation rules
Building reports & dashboards
Configuring user roles and profiles and security settings
Translate business requirements into data models and platform solutions
Support the design, development, testing and release of new product versions
Develop and maintain product documentation and training materials (help, how-to, FAQ, etc.)
Configure customer trials, application customization, and provide end user training
Provide on-going customer support and issue resolution  

Requirements
Bachelor’s degree or higher in an Information Systems or related category
1-3 years of relevant Force.com platform or Salesforce.com CRM implementation experience
Customer service experience and project management experience
Strong technical and business writing skills
Ability to translate functional requirements and business rules into technology solutions
This is not a developer/programmer position

 

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